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Refund & Cancellation Policy

Last updated: October 20, 2026

This policy applies to all tennis and/or padel classes, courses, and training packages, as well as the yearly Summer Camp, booked through MG Tennis Academy Bahrain. By booking and paying online, you agree to the terms below.

 

1. Prices and payment 

All prices are in Bahraini Dinar (BHD) and are paid in full at the time of booking through our online payment system. For students under 18, the booking must be made by a parent or legal guardian, who is responsible for payment and who will receive any refund. References to “you” in this policy apply to the parent or guardian in that case.

 

2. Cancellation by the student 

This section applies to classes and packages. Summer Camp is covered by Section 7.

  • More than 24 hours before the class: you may cancel free of charge. The class is not refunded but will be rescheduled to another available slot, in line with Section 3.
  • Less than 24 hours before the class: the class is forfeited and cannot be rescheduled or refunded, unless we agree otherwise at our discretion.
  • No-show: if you do not attend without notice, the class is forfeited and not refunded.
  • Cancellations must be sent by WhatsApp, email or phone (see contact page) and are effective from the time we receive them.

 

3. Rescheduling 

  • A cancelled class is rescheduled to another available slot, subject to coach availability.
  • Each class may be rescheduled up to 2 times, and must take place within 90 days and within the validity of the package.
  • If a class cannot be rescheduled within these limits, it expires without refund, unless Section 5 or 6 applies.

 

4. Course packages and term bookings 

  • Packages are valid for 6 months from the purchase date. Unused classes after this date expire.
  • If you withdraw from a package before your first class, you will receive a full refund.
  • If you withdraw after starting, you will be refunded for unused classes at the price per class you paid in the package. Classes already attended are not refundable.
  • If a package is frozen under Section 5, its validity is extended by the length of the freeze.

 

5. Injury and illness 

  • If you or your child cannot attend because of injury or illness, please notify us as early as possible. For short-term absences notified in time, the class is rescheduled under Sections 2 and 3, and a doctor’s note is not normally required. We may ask for one at our discretion.
  • For long-term injury or illness (expected to last longer than 4 weeks), a doctor’s note or medical certificate is required.
  • With valid documentation for a long-term absence, we will, at our discretion, offer either a freeze of the package for up to 12 months, a credit valid for 6 months, or a refund for the unused classes.
  • Classes missed without notice are treated as no-shows under Section 2.
  • Classes already attended are not refundable.

 

6. Cancellation by us 

We may cancel or reschedule a class due to bad weather, court unavailability, coach illness, or other circumstances beyond our control. If this happens, we will notify you as soon as possible and offer either a replacement class or a full refund of the affected class, at your choice. This includes unfavorable weather for outdoor courts and public holiday closures.

 

7. Summer Camp 

  • Summer Camp bookings are not covered by Sections 2 and 3, because the camp takes place on fixed dates and cannot be rescheduled.
  • Cancellation more than 14 days before the camp starts: full refund.
  • Cancellation less than 14 days before the camp starts: no refund.
  • No refund once the camp has started, except in case of injury or illness supported by a doctor’s note, in which case we will refund the unused days.
  • If we cancel the camp or change its dates, you will receive a full refund.

 

8. How refunds are paid 

  • Refunds apply only in the cases described in Sections 4, 5, 6 and 7.
  • Refunds are issued to the original payment method used for the booking.
  • We process approved refunds within 5 business days. Depending on your bank or card issuer, it may take an additional 5 business days to appear in your account.
  • Where a refund is not possible to the original method, we may offer class credit instead with your agreement.

 

9. How to request a refund 

Contact us through our contact page, or email us directly at mgtennisacademy@hotmail.com. Please include your name, booking confirmation or order number, class date, and the reason for your request. We aim to respond within 2 business days.

 

10. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your booking applies to that booking.

 

Contact: MG Tennis Academy Bahrain | mgtennisacademy@hotmail.com | +973 3833 3065 | 3GRW+GWV, Manama Ave, Awali, Bahrain